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Legal & Admin Policy

Privacy Policy

Probus Insurance (website) understands the significance of maintaining every user’s information privacy and is committed to maintaining the integrity, confidentiality and security of their information/data. The privacy policy will explain how Probus Insurance handles the personal information that it collects from its user.

This privacy policy applies to both current and former visitors to our website and our online customers. By visiting or/and using our website, you agree to the below Privacy Policy.

As per the privacy policy, by using and/or registering yourself at www.probusinsurance.in you authorize Probus Insurance Broker Limited (including its representatives, affiliates, and its business partners) to contact you via email or phone call or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers running on Probusinsurance.in and offers by its business partners and associated third parties, for which reasons your information may be collected in the manner as detailed under this Policy.

In addition to it, you hereby agree that you authorize Probusinsurance.in to contact you for the above-mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

Controllers of Personal Information

Your personal data will be stored and collected by Probus Insurance Broker Limited.

Purposes of collection of your data

The company collects your information when you register for an account when you use its products or services; visit its Website’s pages.

During the registration process, you are asked to submit certain information. After the registration and sign-in process, you are not anonymous to us.

Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the Probus Insurance to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMSs.

We use your information to:

• Solve queries submitted by you.

• Process orders or applications submitted by you.

• Anticipate and resolve problems with any services supplied to you.

• Administer or otherwise carry out our obligations in relation to any agreement with our business partners.

• Send information about special promotions or offers. We might also tell you about new features or products. These might include offers or products from our business partners (such as insurance companies etc.) or third parties (such as marketing partners and other service providers etc.), with whom Probus Insurance has a tie-up.

• To make our website and the services offered better. We may combine the information we get from you with information about you we get from our business partners or third parties.

• Send notices, communications, offer alerts relevant to your use of the services offered on this Website.

Some features of this website or our services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.

Information Sharing and Disclosure

The information or data which you have submitted on the Probus Insurance website might be shared to any third party or business provider or service provider without obtaining your consent under the following situations:

• If the information is required or requested by law or by any court or governmental agency/authority to disclose for identity or verification purpose. Moreover, the disclosures are made to these bodies for prevention, detection, investigation or prosecution and punishment of offences. However, the disclosures made are done in good faith and belief such that it is reasonably necessary for enforcing these Terms and Conditions for complying with the applicable laws and regulations.

• Probus Insurance proposes to share such information within its group companies, officers, employees of such group companies for processing personal information on its behalf. We also ensure that the recipients of this information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

• Probus Insurance may use third-party advertising companies to serve ads when the user visits the Website. Such companies might utilize the personal information about the user’s visit to the Website & other websites to provide advertisements about goods and services of interest to the user.

• Probus Insurance shall transfer information about you in case we are merged or acquired by another company.

Collection of cookies

A piece of data stored on the user’s computer tied to user’s information is a cookie. Probus Insurance might use both sessions: Persistent Cookies (used by PRP to store whether, for example, you want your password remembered or not, and other information)

Note: Cookies used on the PRP website do not contain personally identifiable information

and ID cookies (wherein once you close your browser or log out, the cookie terminates and is erased).

A persistent cookie is a small text file stored on your computer’s hard drive for an extended period. Session ID cookies may be used by PRP to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing.

Log Files

We might use log files like most standard websites. This information may include internet protocol (IP) addresses, Internet Service Provider (ISP), referring or exit pages, type of browser or platform used, date or time stamp, and a number of clicks to analyze trends, administer the site, track user’s movement, and gather broad demographic information. We may also automatically merge the collected log information with your other information. This is done primarily to improve the services that we offer and also to enhance marketing, analytics or site functionality.

Security

We take complete care to protect the information collected from you by employing appropriate technical and security measure at all instances. We ensure complete protection against unauthorized/unlawful use/alteration of information and any accidental loss, destruction or damage to information by deploying multiple physical, procedural and electronic security measures.

In spite of all these measures, no electronic storage method or transmission method can be considered as completely secure and neither can we guarantee you ultimate security. It is highly recommended that even you take the responsibility of maintaining the confidentiality and security of your login, id and password and avoid disclosing these credentials to any third party.

Third-party advertising

When you visit our website, we might use third-party advertising companies or/and ad agencies to serve ads. These companies might use your information which you have provided e.g. name, email id, postal address, mobile number etc. to provide advertisements on this website and other third party websites about goods and services of your interest.

These third party service providers might sometimes collect anonymous information about your visits to the website and your interaction with our products and services. They may also use information about your visits to this and other websites for targeted advertisements for goods and services. The anonymous information is gathered through the use of a pixel tag (an industry-standard technology used by major other websites). No personally identifiable information is collected or used in this process.

Links to other websites

There might be affiliates or other sites linked to Probusinsurance.in. Any kind of personal information that you provide to those sites is not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of this website when you visit them.

Update in the privacy policy

Probusinsurance.in holds the right to make changes in the policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices and encourage you to periodically review.

Terms of Use

Probus Insurance Broker Limited (herein referred to as “Probus Insurance”) operates the website www.probusinsurance.in to offer its consumer a seamless way of buying insurance products from multiple companies. Probus Insurance is not an insurance company but is a licensed Insurance Broker Company which holds a broking license issued from the Insurance Regulatory and Development Authority of India (IRDAI). The company provides its services to you, however, these services are offered subject to the below-mentioned conditions.

Read and accept all the terms and conditions and terms of use well in advance before using this site. In case you disagree to be bound by this Terms of Use and the Privacy Policy, you may not use the site in any way. Also, make sure to check regularly with the most recent revisions of the Terms of Use. We reserve the right, at any time, at our sole discretion, to revise the Terms of Use without prior notice, and your continued access or use of this site signifies your acceptance of the updated or altered Terms of Use.

Description of Services

The website contains certain statements related to the terms of the insurance policies which include exclusion or things not covered under the policy and the details about the benefits available. There are certain statements which are generalized to provide you with a brief of the policies available through www.probusinsurance.in . But you must confirm the exact terms of the policy that you wish to purchase before buying it since all insurance policies might not be the same.

Probusinsurance.in provides its users with access to information about products & services. You are responsible for obtaining access to the site and this access might involve third-party fees. Internet service provider or airtime charges are included under the third-party fees. By using this site and providing your personal details, you hereby agree that you are interested in purchasing/availing the Service(s) that you have selected and that Probus Insurance can contact you via phone/electronically to comprehend your interest in the selected products and Service(s).

In addition to this, you also agree that Probus Insurance reserves the right to provide your details to the partners/affiliates and you may be contacted by them for sales or information either through calls or electronically. You also agree to receive promotional materials/ special offers from the company via email, SMSes.

Eligibility

The services offered by Probusinsurance.in are not available for minors who are below 18 years of age. Also, someone who is suspended or removed from the system of Probus Insurance for any reason is also not eligible to avail these services. Moreover, each user cannot have more than one active account. Users are strictly prohibited from selling, trading or otherwise transferring their accounts to another party. For ones who do not qualify, you may not use the service or the site.

Legal/ Jurisdiction

The information and/or data submitted through our website will be held confidential and shall be utilized only for insurance purposes. The completion and/or submission of the application or request for additional information does not constitute the purchase of insurance, nor does it represent any agreement to provide coverage under any insurance policy. Also, no coverage will be bound, added or revised as a result of submitting a request for information or quotation of insurance.

In consideration of your use of www.probusinsurance.in, you represent that you fall under the legal age to form a binding contract and you are not banned from receiving services under the laws of India or other applicable jurisdiction. Moreover, you also ensure that you will only use the site to make lawful purchases for you or for any another person for whom you are legally authorized to act (and will inform such other persons about the Terms of Use and/or Privacy Policy) that apply to the purchase you have made on their behalf (including all rules and restrictions applicable thereto).

Additionally, you also agree to provide accurate, precise, recent and absolute information about yourself as prompted by the site. Probus Insurance hereby holds the complete right to suspend or terminate your account and refuse any and all current or future use of the site if you are found sharing information that is inaccurate, false, incomplete, outdated, or fraudulent. You are also responsible and agree to accept the responsibility to maintain the confidentiality of your account and password and for limiting access to your computer if you use the site. We highly suggest you exit from your account at the end of each session. In case of You unauthorized use of your account or any other breach of security, you agree to notify Probus Insurance as soon as possible. Probus Insurance reserves the right to refuse service, terminate accounts, or alter the content in its sole discretion.

Limited Permission and site access

Probus Insurance grants you a limited license to access or make limited use of the site and service. You represent, warrant and pledge that you shall not post, upload, transmit, distribute or otherwise publish any materials which restrict any other users from using the website. Any unauthorized use by you shall terminate the permission or license granted to you by Probus Insurance.

By using www.probusinsurance.in you agree NOT to:

• Use the site or its content for any commercial purpose

• Monitor, copy or access any information/content using any spider, robot, scraper or other automated means/ any manual process for any purpose without our express written permission

• Deep-link to any portion of this Site (including, without limitation, the purchase path for any service) for any purpose without our prior written permission

• Take any action that imposes/ might impose, in our discretion, an irrational or disproportionately large load on our infrastructure

• Violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this site

• Make any fake, speculative or false transaction / any transaction in anticipation of demand

• Mirror, frame or otherwise incorporate any element/part of www.probusinsurance.in into any other website without our prior written authorization

• Publish, transmit, post or distribute any materials which are threatening, insulting, libelous, vulgar, defamatory, offensive, obscene, unlawful, pornographic, profane, sexually explicit or indecent, constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate law, violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right, contain a virus or other harmful component, contain any information, software or other material of a commercial nature, contain advertising of any kind, or constitute or false or misleading indications of origin or statements of fact.

Indemnity

You hereby agree to indemnify, defend and hold Probusinsurance.in and its director, agents, owners, employees, information providers, licensors and licensees (collectively, the “Indemnified Parties”), affiliates harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach of the Agreement or the foregoing representations, warranties and covenants, without limitation, attorneys’ fees and costs. You shall cooperate in complete absolute manner when required in the defense of any claim. Probusinsurance.in reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of Probusinsurance.in.

Fees and charges

Probusinsurance.in offers FREE services with no charges from its visitors

Cancellation and Refund

a. Free lock period cancellation and refund

As per the rules and regulations of Insurance Regulatory and Development Authority of India (IRDAI), you have the right to cancel your insurance policy within 15 days from the free look period. The premium amount shall be refunded and processed as per the application process and procedures followed by the insurer. However, this Freelook facility can be availed only for Life and Health insurance policies, subject to certain other terms and conditions specified by IRDAI. We also encourage all our customers to read the insurance policy document well in advance and avail the free look facility in case the terms and conditions of the insurance policy document don’t match your insurance requirements.

Once request for cancellation within the Free look period, the policy gets canceled and entire premium is refunded to you subject to deduction of (i) Medical tests expenses (ii) Charges for mortality for the period the policy was in force (iii) administrative and service cost (stamp duty, transaction cost, etc.). Such deduction is at the sole discretion of the insurer. The amount will be initiated to be refunded to the customer within 7 days of receipt of the refund amount from Insurance Company.

As per the rules and regulations laid down by the IRDAI, all payments with respect to refunds as stated under this paragraph shall be the sole responsibility of the insurer.

You comprehend that Probusinsurance.in has tied up with RBI authorized payment gateways to ensure that the insurance premium amount can be paid online by you and is only acting as a mere facilitator and providing its assistance to its customers for fast refunds. The company has no liability and will make no refund in causes beyond their direct control. In no event shall Probus Insurance be liable for any direct and/or indirect, disciplinary, incidental, special, or consequential damages arising out of any delay in refunds.

b. Charge-backs

You (cardholder) may dispute a transaction carried out through our Website and file a Charge-back with your issuing bank for the reversal of that transaction. Charge-back allows transactions to be reversed by you under specified circumstances such as, on account of

· (Any debits or charges made from a card that has been listed as a hot listed card or otherwise listed on the card association (Visa, MasterCard, etc.) warning bulletins

· Alleged forgery of the bank account, card no. or any other details

· Duplicate processing of the transaction; or

· For other reasons as per applicable rules and guidelines issued by RBI, card Associations, your card/payment instrument issuing bank etc. However, we reserve the right to reject a charge-back, including but not limited to, under the following circumstances:

1. If there is any delay caused on the insurer’s end in conducting medical tests or insurance policy issuance or during the medical underwriting process or any service provided by the insurer in connection with the insurance policy issuance, not exceeding a period of 3 months from the date of your insurance policy application

2. If your medical tests or underwriting is in process with your chosen insurer, not exceeding a period of 3 months from the date of your insurance policy application

3. In case your insurance policy application is rejected by the insurer, post your medical test.

Probus Insurance shall not be liable to you, in any form or manner whatsoever, for any claims, disputes, proceedings which may arise in connection with charge-backs initiated by you in the circumstances as specified under (a) & (b) herein-above.

License Disclaimer

Nothing on any Probus Insurance website shall be construed as conferring any license under any of Probusinsurance’s or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.

General

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. The headings are just for reference purposes only and do not limit the section scope or extent. 

This Terms of Use and the relationship between you and Probus Insurance will be governed by the laws of India without regard to its conflict of law provisions. You and Probus Insurance agree to submit to the personal jurisdiction of the courts located in Mumbai jurisdiction with respect to any legal proceedings that may arise in connection with this Terms of Use. 

The failure of Probus Insurance to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Probus Insurance takes no responsibilities to take action against all breaches of this Terms of Use. Other than as explicitly provided in this Terms of Use, there shall be no third-party beneficiaries to this Terms of Use. This Terms of Use constitutes the complete agreement between you and Probus Insurance and governs your use of the Site, superseding any prior agreements between you and the company with respect to the site.

Disclaimers

Probus Insurance intends to maintain transparency and provide unbiased and clear information about insurance products and services. The data or/and information is generic in nature and hence we are in no manner or form responsible for any discrepancies in the data/information published on our website. We ensure complete efforts to offer exact, unbiased and accountable data to the best of our ability.

All the information provided on our portal is subject to its discretion and there is no intention/purpose of breaching any ancillary rights or intellectual property. There is likely to be occurrence of changes in the information provided in the portal without prior notice and any such changes in the public utility would be communicated on our portal. Also, we ensure that whatever material we post on our portal is of top quality, precise and accurate, however, we are not legally responsible for the same in any manner what so ever.

Also, the employees, partners and other staffs of Probus Insurance are not responsible for any loss/damage/harm incurred from the usage of information from the portal. We advise our customers to use their own discretion for such instances.

Since insurance is a subject matter of solicitation and market risks, it is the customer’s responsibility to comprehend the limitations of insurance policies and the risks associated with it. We do not take any liability under any circumstances, form/manner for such cases.

We also suggest you to go through the subject and offer documents carefully. The information available on the portal is for insurance and financial purposes. On basis of mutual understanding between us and the customers, we make it clear that our customers association with the portal will be at the customer’s sole discretion and risk.

The visitors to this and every third party are hereby informed that the owners of the Probus Insurance portal are not the agents, corporate agents, related party or intermediaries of the insurers, whose products are dealt with in this website or portal. We try our best to make correct policy or product comparisons, features, quotes, etc, based on the information provided by the insurers, it is made abundantly clear that Probus Insurance Broker Limited, its directors, shareholders, officers and employees are in no way responsible to or liable for any one for his/her investment decision, and every prospect or investor or policyholder shall be solely responsible for the consequences of his or her decision.

Timelines

 

Service Turnaround Time (TAT) for Life Insurance

Probus Insurance Private Limited as an ISNP follows the following service TAT’s for online sales of Life Insurance products:

1. The maximum TAT for written communication of decisions /raising additional requirement on the proposal is 15 days (TAT is calculated from the date of receipt of proposal/any requirement called for, whichever is later).

2. Maximum TAT is 15 days (TAT will be calculated from the date of case decision/ date of receipt of last necessary document/ date of receipt of request for cancellation for proposal whichever is later) for refund of proposal deposit post cancellation of proposal whereas it is only 5 days (TAT will be calculated from the date of acceptance of the proposal) for providing copy of accepted proposal form.

3. For acknowledgement of grievance, the maximum TAT is 5 days and for resolution of grievance, it is 30 days. In both the cases, the TAT can be calculated from the date of receipt of grievance.

4. The maximum TAT is 10 days for refund requests towards free lock cancellation, withdrawal and surrender, refund of proposal deposit or outstanding proposal deposit if any. The TAT can be calculated from the date of receipt of request/last necessary document whichever is later.

5. The compliance of KYC norms takes maximum TAT of 45 days wherein the TAT is calculated from the date of transaction of the website.

 

Service Turnaround Time (TAT) for Motor, Two-wheeler and Travel Insurance:

Probus Insurance Private Limited as an ISNP follows the following service TAT’s for online sales of General Insurance products i.e. motor Insurance, two-wheeler insurance and travel insurance.

1. The maximum TAT for written communication of decisions /raising additional requirement on the proposal is 15 days (TAT is calculated from the date of receipt of proposal/any requirement called for, whichever is later).

2. Maximum TAT is 10 days (TAT will be calculated from the date of case decision/ date of receipt of last necessary document/ date of receipt of request for cancellation for proposal whichever is later) for refund of proposal deposit post cancellation of proposal whereas it is only 5 days (TAT will be calculated from the date of acceptance of the proposal) for providing copy of accepted proposal form.

3. For acknowledgement of grievance, the maximum TAT is 5 days and for resolution of grievance, it is 30 days. In both the cases, the TAT can be calculated from the date of receipt of grievance.

4. The maximum TAT is 10 days for refund requests towards free lock cancellation, withdrawal and surrender, refund of proposal deposit or outstanding proposal deposit if any. The TAT can be calculated from the date of receipt of request/last necessary document whichever is later.

5. Under this insurance, KYC is not required upto Rs. 50,000 of premium payment; however, PAN number is required for premiums above Rs.50, 000.

 

Service Turnaround Time (TAT) for Health Insurance:

Probus Insurance Private Limited as an ISNP follows the following service TAT’s for online sales of General Insurance products i.e. motor Insurance, two-wheeler insurance and travel insurance.

1. The maximum TAT for written communication of decisions /raising additional requirement on the proposal is 15 days (TAT is calculated from the date of receipt of proposal/any requirement called for, whichever is later).

2. Maximum TAT is 15 days (TAT will be calculated from the date of case decision/ date of receipt of last necessary document/ date of receipt of request for cancellation for proposal whichever is later) for refund of proposal deposit post cancellation of proposal whereas it is only 5 days (TAT will be calculated from the date of acceptance of the proposal) for providing copy of accepted proposal form.

3. For acknowledgement of grievance, the maximum TAT is 5 days and for resolution of grievance, it is 30 days. In both the cases, the TAT can be calculated from the date of receipt of grievance.

4. The maximum TAT is 10 days for refund requests towards free lock cancellation, withdrawal and surrender, refund of proposal deposit or outstanding proposal deposit if any. Here, the TAT is calculated from the date of receipt of request/last necessary document whichever is later.

5. For health insurance, KYC is not required upto premium payment of Rs. 50,000; however, PAN number is required for premiums above Rs.50, 000.

 

Note: All the service TAT’s for the sale of above insurance products are in accordance with Schedule I of the Insurance ecommerce guidelines issued by IRDAI (Insurance Regulatory and Development Authority of India) on 9th March 2017